Warranty Guide

Knowing how we service and maintain your Maxus car is just as important as knowing when to do it. Here are some useful information about vehicle warranty, servicing and maintenance you might need

Warranty

• Our 5-year Warranty

  Passenger Vehicles (ICE/HEV/PHEV)

  From the date of registration, your Maxus passenger vehicle is covered against defects in materials and workmanship for a period of 5yrs/100,000km whichever comes first. This warranty consists of a limited factory warranty provided by SAIC Maxus Automotive Co., Ltd. for 36 months/100,000km. Thereafter, the warranty is covered by an Extended Warranty provided by Cycle & Carriage for the 4th and 5th year with no mileage extension (not applicable for commercial use / private hire purposes, which is limited to only 3yrs/100,000km whichever comes first).

   

  Commercial Vehicles (ICE/HEV/PHEV)

  For commercial vehicles, your new vehicle is covered against defects in materials and workmanship for a period of  5 years/ 100,000km mileage (whichever comes first). Upon expiry of the vehicle’s factory warranty at the end of the 3rd year or 100,000km (whichever comes first) from the date of registration, Cycle & Carriage undertakes an additional 2 years of the vehicles’ warranty, stretching to a total of 5 years or 100,000km (whichever comes first).

   

  Passenger & Commercial Vehicles (BEV)

  For Maxus EV/HEVs, they will be covered against defects in materials and workmanship under 5 years / 100,000km mileage, whichever comes first, from registration date.

   

  It is strongly advised that you always bring your vehicle to qualified specialist workshops such as Cycle & Carriage for servicing at recommended service intervals – every 10,000 km or 6 months (ICE) and every 15,000km or 6 months (EV), whichever comes first.

   

  Note :

  ICE – Internal Combustion Engine

  HEV – Hybrid Electric Vehicle

  PHEV – Plug-in Hybrid Electric Vehicle

  BEV – Battery Electric Vehicle

• What is covered under warranty?
  Contractual Warranty

  Contractual Warranty Repair or replacement of parts acknowledged as faulty by the Manufacturer, as well as the labour necessary to repair the vehicle. Towing for immobilised vehicle within Singapore is covered.

  
  

  Anti-perforation
  

  Up to 3 years or 100,000km, whichever comes first, from the date of registration, subject to an annual inspection by Cycle & Carriage..

  
  

  Battery

  1-year or 20,000km (whichever comes first) from the date of vehicle registration.

  
  

  Genuine Parts
  

  All Maxus genuine parts (exclude wear and tear) replacement sold by Cycle & Carriage comes with a 1-year or 20,000km warranty, whichever comes first. Genuine parts always come with warranty, unlike non-genuine parts.

  
  

  Paintwork

  Original bodywork paint or lacquer defect.

  
  

  Accessories
  

  Accessories fitted locally such as audio, in-car camera, reverse sensor and GPS system are covered under warranty for 1 year.

• What is not covered under warranty?

  Consumables
  Consumables are normal maintenance items which require periodic replacement from motoring wear and tear. They include:

  • All types of lubricants and fluids
  • Refrigerants

  
  

  Wear-and-Tear Items

  Wear-and-tear items require periodic inspections, adjustment and/or replacement at certain mileage. They include parts such as but are not limited to:

  • Air cleaner element
  • Brake pads & brake discs
  • Brushes of various types of motors
  • Bushings Clutch disc & clutch cover
  • De-colouration, fading & deformation of leather & other trims
  • De-colouration, fading, flawing, rusting, etc. of paint coat
  • Drive belts
  • Fuel filter
  • Fuses
  • Lamp bulbs
  • Oil filter
  • Oil seal
  • Remote key battery
  • Rubber parts
  • Spark plugs (Gasoline) & glow plugs (Diesel)
  • Tubes or hoses
  • Tyres
  • Various types of gaskets (except cylinder head gasket)
  • Wiper blade (including rubber)
  • Incidental or consequential costs, such as loss of use, personal effects or income, are also not covered.

  Incidental or consequential costs, such as loss of use, personal effects or income, are also not covered.

   

  WARRANTY CONDITIONS

  • Maintenance and repairs on your vehicle in Singapore must be carried out in accordance with the instructions laid down by Maxus (the Manufacturer). It is strongly advised that such operations are to be performed by qualified specialist workshops such as Cycle & Carriage.

  • Failure to comply with the recommended maintenance schedule may invalidate this vehicle warranty. You must provide proof of maintenance records, invoices, etc.

  • Your vehicle warranty does not cover damages or malfunctions caused directly or indirectly by:

  1. Use of vehicle for motorsport, races, rallies or resultant accidents.
  2. Alteration to the original specifications or installation of experimental equipment which are neither provided for nor authorised by the Manufacturer or Cycle & Carriage.
  3. Use of non-genuine parts.
  4. Natural/environmental causes.
  5. War, invasion, act of foreign enemy, hostilities (whether declared as a war or not), civil war, rebellion, revolution, riots, etc.
  6. Vandalism.
  7. Glass damage, if it is not clearly proven that this is due to manufacturing or installation errors.
  8. Any modifications to the vehicle’s system and components, bodywork alterations or accessories fitted to the vehicle after its manufacture, that were not carried out by Cycle & Carriage.
  9. Exceeding permitted axle loads.
  10. Maintenance and/or repairs not performed in accordance with Maxus specified procedures or otherwise improperly performed by non-qualified specialist workshops.
  11. Your warranty may become invalid if you continue to drive when a fault becomes apparent. Please refer to owner’s manual.