FREQUENTLY ASKED QUESTIONS

ACCOUNT

• How do I update my email address, mobile number and home address?
  There are two ways to update your account with a new email address, a new mobile number or a new home address.
  
  Update via mail
  
  Print and fill up our form, attach a copy of your NRIC and mail both documents to CustomerAssistanceCentre@cyclecarriage.com.sg. Updates will be reflected in your account in 3-5 working days.
  
  Update online
  
  The faster and easier option is to sign up for a Cycle & Carriage account and go to 'Account'.
  
  Already have an account? Log in here  to proceed with your updates.

   

• I bought a used car. How do I update my car ownership details?
  If you would like to update your ownership details, please click here to fill up our online form, attach a copy of your Vehicle Registration details and submit the form. Updates will be reflected in your account in 3-5 working days.

   

• I sold my car. How do I update my car ownership details?
  If you would like to update your ownership details, print and fill up our form, attach a copy of your NRIC and Vehicle Registration details and email all documents to CustomerAssistanceCentre@cyclecarriage.com.sg. Updates will be reflected in your account in 3-5 working days.

   

• What can my Accessories Credit and Service Credit be used for?

  Accessories Credit can be used for products which Cycle & Carriage listed under the category of Accessories and Merchandise and myC&C eShop. Download the myC&C app to access our eShop today via this App store or Google Play Store  or the qr code below: 

  

  Service Credit can be used for servicing and repairs carried out at Cycle & Carriage Authorised Service Centre. Click here for information on Service Packages.

  If you are interested in any of the Accessories and Merchandise or Service Packages, please call Alexandra Service Centre for more information and booking. Terms & Conditions of Accessories Credit and Service Credit apply.

   

SERVICE

• Do you provide Shuttle Service to nearest MRT stations?

  We provide complimentary Shuttle Services to the nearest MRT stations at all our Authorised Service Centres during weekday morning peak hours.

  • Alexandra Authorised Service Centre to Queenstown MRT: 8:30am, 9:00am, 9.30am and 10am.
  • Pandan Gardens Authorised Service Centre to Jurong East MRT: 8:15am, 8:45am, 9:15am, 9:45am and 10:15am.
  • Jurong East MRT to Pandan Gardens Authorised Service Centre: 5:15pm and 6pm.

   

• What kind of service packages do you offer?
  Please refer to "Service Catalogue" to find out more. We offer many different packages with our valued customers in mind. They range from service plans to grooming, air-conditioning packages and many more.
• How is Express Service different from normal servicing? Do I need to pay more?

  Express Service provides a guaranteed turnaround time of 60-min/90-min^.

  Customer will receive 30% off the express services bill if guaranteed turnaround time is not met.

  Terms & Conditions

  • Appointment is strictly required. Book your Express Services here
  • Guarantee applies to each Express Service only. Re-appointment is needed for additional jobs
  • Punctuality is required

  • Complimentary exterior car wash with carpet vacuuming are EXCLUDED from all DS Express Services. Request for your complimentary car wash and carpet vacuum at the point of reception and our staff will advise you on the estimated additional time required

  
  
• How much do you charge for your servicing?

  Please refer to the "Service Catalogue" for more information. Our normal walk-in rates are reflected as Service Menu Prices and are dependent on the mileage of your car or the last date of servicing, whichever comes first. Enjoy 20% off Service Menu Prices if you sign up for DS Care Service Plan.

• If my car requires tyre services (e.g tyre rotation and balancing, tyre replacement, tyre patching etc.), do I need to book an appointment?
  No appointment is required. Simply visit any of our Drive-In Tyre Shops located at our Authorised Service Centre(s). Please see "Contact Us" for the address and operating hours.

   

• I have lost my vehicle key. How do I order a replacement?
  Please visit any of our Authorised Service Centres to show us a proof of ownership and make payment for the replacement key. We will then place your order with our Principals. Upon the arrival of your replacement key, we will contact you for the collection. Programming charges apply.

   

• I bought my vehicle from a parallel importer. Can I service my parallel imported vehicle with Cycle & Carriage?
  No, unfortunately we do not service and repair parallel imported vehicles.

   

• I booked an appointment and it is due for servicing tomorrow. May I send in my vehicle this evening after office hours?
  Yes, you can drop off your vehicle at our Authorised Service Centres after our operating hours. All you have to do is to fill out a Express Check-In/Night Deposit Pre Job Order Form at the security guard post, park your vehicle at our premise, and hand over the key and form to the security guard.

   

VEHICLE

• What is the correct tyre pressure for my vehicle and how often do I need to check the tyre pressure?
  The right tyre pressure for your vehicle can be found on the label pasted at the lower part of the B Pillar on the driver side.

   

• What is the difference between pumping normal air and nitrogen air into the tyres?
  Since nitrogen molecules are bigger than air molecules, nitrogen-inflated tyres maintain pressure 3 to 4 times longer than those inflated with air. Hence, you will not have to re-inflate your tyres as often as you normally would. Pumping nitrogen into tyres also help to lengthen the wear and tear of these tyres.
• When is the expiry date of my vehicle warranty?
  Please check the terms of your warranty of your Sales Agreement. The expiry date of your warranty is x years or y mileage from the date of registration of your vehicle (e.g. 5-year or 100,000 km), whichever comes first.

   

• Why is it not advisable to use engine oil bought from the hypermarts?
  Shell is not able to offer warranty for the quality of engine oil bought from unknown sources, as verifying the authenticity of oil is a challenge. At Cycle & Carriage, we insist on using engine oil we obtain directly from Shell Eastern Petroleum Pte Ltd.

   

• Why do I need to bring my car in for servicing at every 6-month interval when I have not reached the next 10,000 km mileage (for fully synthetic oil) as I am a low mileage driver?
  Due to the high humidity and temperature in Singapore, fluids like engine oil, transmission fluid and oil, brake fluid, etc. deteriorate even when the vehicle is not in use. This is due to oxidation of the fluids due to the water moisture in the air (high humidity) and the wear elements due to the high temperature under the hot sun even when the vehicle is stationary.

   

• What is the C&C Protector Program for DS?

  The C&C Protector Program for DS is an extended warranty program that covers your vehicle warranty after the end of the 5-Year warranty. Click here to find out more or call Alexandra Service Centre to speak to our service advisors. Terms & Conditions apply.

• I am driving a diesel vehicle. What should I do when the Diesel Particulate Filter (DPF) warning light is "on"?

  What is a Diesel Particulate Filter (DPF)?

  DPF is a filter that is installed on Euro 5 and Euro 6 diesel vehicles to trap soot in the exhaust gas.

   

  What is regeneration?

  Regeneration is a process to burn off the soot that is trapped in the DPF. It can occur naturally if the driving favours the required condition, which is driving at least 60 km/hr for approximately 30 minutes.

   

  What caused the DPF to be clogged?

  If vehicle continues to be driven under condition that does not favour natural regeneration (i.e. frequent short journey driving, low average driving speed, etc.), the accumulated soot cannot be burnt off and will clog the DPF.

   

  What are the consequences of a clogged DPF?

  • Vehicle loss of power

  • Warning light/message displayed on instrument panel

   

  What should I do when the DPF warning light is “on”?

  Drive at least 60 km/hr for 30 minutes to burn off the soot. If the DPF warning light still “on”, send your vehicle to our service centre. No appointment needed.

CONTACT US

• Where are the DS Showrooms?

  Click here for more information.

• Where are the DS Authorised Service Centres?
  Click here for more information.
• How do I know if my car is ready for collection after servicing?
  Our Service Advisor will advise you on an approximate collection time during your servicing consultation.
• What should I do if my vehicle breaks down in Singapore? What number should I call and what kind of support can I expect?
  In the event of a vehicle breakdown, please call Cycle & Carriage Customer Assistance at 6471 9111 or Cycle & Carriage 24/7 Roadside Assistance at 6475 9500

   

• What should I do if my vehicle breaks down in Malaysia? What number should I call and what kind of support can I expect?

  Click here for contact information.
  Should you require towing services back to Cycle & Carriage Singapore Authorised Service Centres, please call +65-64759500 (24/7 Roadside Assistance).

• I am running late. What is the latest time I have to collect my vehicle from the Service Centre?
  All vehicles must be collected by 7pm from Monday to Friday, and 1pm on Saturday. In the event you cannot make it, please call our Service Centre before 5pm to arrange pick up at the security guard post.

   

• Where can I make a parts purchase?
  Click here for more information.