Customer Assistance
6471 9111
There are two ways to update your account with a new email address, a new mobile number or a new home address.
Update via mail
Print and fill up our form, attach a copy of your NRIC and email both documents to CustomerAssistanceCentre@cyclecarriage.com.sg. Updates will be reflected in your account in 3-5 working days.
Update online
The faster and easier option is to sign up for a Cycle & Carriage account and go to 'Account'.
Already have an account? Log in here to proceed with your updates.
If you would like to update your ownership details, please click here to fill up our online form, attach a copy of your Vehicle Registration details and submit the form. Updates will be reflected in your account in 3-5 working days.
If you would like to update your ownership details, print and fill up our form, attach a copy of your NRIC and Vehicle Registration details and email all documents to CustomerAssistanceCentre@cyclecarriage.com.sg. Updates will be reflected in your account in 3-5 working days.
Service Credit can be used for servicing and repairs carried out at Cycle & Carriage Authorised Service Centres. Click here for information on our service menu. If you are interested in our service plan, please call your preferred service centre for more information. Terms & Conditions of Service Credit apply.
We provide complimentary Shuttle Services to the nearest MRT stations at all our Authorised Service Centres during weekday morning peak hours.
Please refer to "Service Catalogue" to find out more. We offer many different packages with our valued customers in mind. They range from service plans to grooming, air-conditioning packages and many more.
Express Service provides a guaranteed turnaround time of 60-min^.
Customer will receive 30% off his/her final bill if guaranteed turnaround time is not met.
Terms & Conditions
Please refer to the "Service Catalogue" for more information. Our normal walk-in rates are reflected as Service Menu Prices and are dependent on the mileage of your car or the last date of servicing, whichever comes first. Enjoy 20% off Service Menu Prices if you sign up for ORA Care Service Plan.
No appointment is required. Simply visit any of our Drive-In Tyre Shops located at our Authorised Service Centre(s). Please see "Contact Us" for the address and operating hours.
Please visit any of our Authorised Service Centres to show us a proof of ownership and make payment for the replacement key. We will then place your order with our Principals. Upon the arrival of your replacement key, we will contact you for the collection. Programming charges apply.
No, unfortunately we do not service and repair parallel imported vehicles.
Yes, you can drop off your vehicle at our Authorised Service Centres after our operating hours. All you have to do is to fill out a Express Check-In/Night Deposit Pre Job Order Form at the security guard post, park your vehicle at our premise, and hand over the key and form to the security guard.
The right tyre pressure for your vehicle can be found on the label pasted at the lower part of the B Pillar on the driver side.
Since nitrogen molecules are bigger than air molecules, nitrogen-inflated tyres maintain pressure 3 to 4 times longer than those inflated with air. Hence, you will not have to re-inflate your tyres as often as you normally would. Pumping nitrogen into tyres also help to lengthen the wear and tear of these tyres.
Please check the terms of your warranty of your Sales Agreement. The expiry date of your warranty is x years or y mileage from the date of registration of your vehicle (e.g. 5-year or 100,000 km), whichever comes first.
Electric Vehicles (EV) have fewer moving parts. Nevertheless, components like the vehicle’s structural integrity, body condition, lighting, braking and wheel systems are subject to common wear and tear over time. Periodic maintenance and inspection by our Certified EV Specialist is required to ensure the vehicle meets safety and roadworthiness standards, and to mitigate failure or premature wear on any components.
Click here for more information.
Click here for more information.
Our Service Advisor will advise you on an approximate collection time during your servicing consultation.
In the event of a vehicle breakdown, please call Cycle & Carriage Customer Assistance at 6471 9111 or Cycle & Carriage 24/7 Roadside Assistance at 6475 9000
Should you require towing services back to Cycle & Carriage Singapore Authorised Service Centres, please call +65-64759500 (24/7 Roadside Assistance).
All vehicles must be collected by 7pm from Monday to Friday, and 1pm on Saturday. In the event you cannot make it, please call our Service Centre before 5pm to arrange pick up at the security guard post.
Click here for more information.
Hi there 👋🏻 Ask ORA Singapore Aftersales anything on service, repair and other aftersales enquiries.
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