There are two ways to update your account with a new email address, a new mobile number or a new home address.
Update via mail
Print and fill up our form, attach a copy of your NRIC and email both documents to CustomerAssistanceCentre@cyclecarriage.com.sg. Updates will be reflected in your account in 3-5 working days.
Update online
The faster and easier option is to sign up for a Cycle & Carriage account and go to 'Account'.
Already have an account? Log in here to proceed with your updates.
If you would like to update your ownership details, print and fill up our form, attach a copy of your NRIC and Vehicle Registration details and email all documents to CustomerAssistanceCentre@cyclecarriage.com.sg. Updates will be reflected in your account in 3-5 working days.
Accessories Credit can be used for products which Cycle & Carriage listed under the category of Accessories and Merchandise and myC&C eShop. Download the myC&C app to access our eShop today via this App store or Google Play Store or the qr code below:
Service Credit can be used for servicing and repairs carried out at Cycle & Carriage Authorised Service Centre. Click here for information on Service Packages.
If you are interested in any of the Accessories and Merchandise or Service Packages, please call Alexandra Service Centre for more information and booking. Terms & Conditions of Accessories Credit and Service Credit apply.
We provide complimentary Shuttle Services to the nearest MRT stations at all our Authorised Service Centres during weekday morning peak hours.
Please refer to "Service Catalogue" to find out more. We offer many different packages with our valued customers in mind. They range from service plans to grooming, air-conditioning packages and many more.
Express Service provides a guaranteed turnaround time of 60-min/90-min.
Customer will receive 30% off the express services bill if guaranteed turnaround time is not met.
Terms & Conditions
Complimentary exterior car wash with carpet vacuuming are EXCLUDED from all Citroen Express Services. Request for your complimentary car wash and carpet vacuum at the point of reception and our staff will advise you on the estimated additional time required
Please refer to the "Service Catalogue" for more information. Our normal walk-in rates are reflected as Service Menu Prices and are dependent on the mileage of your car or the last date of servicing, whichever comes first. Enjoy 20% off Service Menu Prices if you sign up for Citroen Care Service Plan.
No appointment is required. Simply visit any of our Drive-In Tyre Shops located at our Authorised Service Centre(s). Please see Contact Us for the address and operating hours.
Please visit any of our Authorised Service Centres to show us a proof of ownership and make payment for the replacement key. We will then place your order with our Principals. Upon the arrival of your replacement key, we will contact you for the collection. Programming charges apply.
No, unfortunately we do not service and repair parallel imported vehicles.
Yes, you can drop off your vehicle at our Authorised Service Centres after our operating hours. All you have to do is to fill out a Express Check-In/Night Deposit Pre Job Order Form at the security guard post, park your vehicle at our premise, and hand over the key and form to the security guard.
The right tyre pressure for your vehicle can be found on the label pasted at the lower part of the B Pillar on the driver side.
Since nitrogen molecules are bigger than air molecules, nitrogen-inflated tyres maintain pressure 3 to 4 times longer than those inflated with air. Hence, you will not have to re-inflate your tyres as often as you normally would. Pumping nitrogen into tyres also help to lengthen the wear and tear of these tyres.
Please check the terms of your warranty of your Sales Agreement. The expiry date of your warranty is x years or y mileage from the date of registration of your vehicle (e.g. 5-year or 100,000 km), whichever comes first.
Shell is not able to offer warranty for the quality of engine oil bought from unknown sources, as verifying the authenticity of oil is a challenge. At Cycle & Carriage, we insist on using engine oil we obtain directly from Shell Eastern Petroleum Pte Ltd.
Due to the high humidity and temperature in Singapore, fluids like engine oil, transmission fluid and oil, brake fluid, etc. deteriorate even when the vehicle is not in use. This is due to oxidation of the fluids due to the water moisture in the air (high humidity) and the wear elements due to the high temperature under the hot sun even when the vehicle is stationary.
The C&C Protector Program for Citroën is an extended warranty program that covers your vehicle warranty after the end of the 5-Year warranty. Click here to find out more or call Alexandra Service Centre to speak to our service advisors. Terms & Conditions apply.
What is a Diesel Particulate Filter (DPF)?
DPF is a filter that is installed on Euro 5 and Euro 6 diesel vehicles to trap soot in the exhaust gas.
What is regeneration?
Regeneration is a process to burn off the soot that is trapped in the DPF. It can occur naturally if the driving favours the required condition, which is driving at least 60 km/hr for approximately 30 minutes.
What caused the DPF to be clogged?
If vehicle continues to be driven under condition that does not favour natural regeneration (i.e. frequent short journey driving, low average driving speed, etc.), the accumulated soot cannot be burnt off and will clog the DPF.
What are the consequences of a clogged DPF?
What should I do when the DPF warning light is “on”?
Drive at least 60 km/hr for 30 minutes to burn off the soot. If the DPF warning light still “on”, send your vehicle to our service centre. No appointment needed.
Click here for more information.
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Our Service Advisor will advise you on an approximate collection time during your servicing consultation.
In the event of a vehicle breakdown, please call Cycle & Carriage Customer Assistance at 6471 9111 or Cycle & Carriage 24/7 Roadside Assistance at 6475 9500
Click here for contact information.
Should you require towing services back to Cycle & Carriage Singapore Authorised Service Centres, please call +65-64759500 (24/7 Roadside Assistance).
All vehicles must be collected by 7pm from Monday to Friday, and 1pm on Saturday. In the event you cannot make it, please call our Service Centre before 5pm to arrange pick up at the security guard post.
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